At The Nova Prime, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of personal and non-personal information when you interact with our website:

  • Personal Information:
    • Name
    • Email address
    • Shipping and billing addresses
    • Phone number
    • Payment information (processed securely via third-party providers)
    • Order details and purchase history
  • Non-Personal Information:
    • Browser type and version
    • IP address
    • Device type
    • Website usage data via cookies and analytics tools

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support
  • Communicate order updates and promotional offers
  • Improve our website, services, and user experience
  • Prevent fraud and ensure website security
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share information with trusted service providers who assist in operating our website and conducting our business, such as:

  • Payment gateways (e.g., Stripe, PayPal)
  • Shipping and logistics partners
  • Email marketing platforms (for newsletters and promotions)
  • Analytics providers (e.g., Google Analytics)

These partners are contractually obligated to keep your data secure and only use it for authorized purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. By using our website, you consent to the use of cookies in accordance with this policy.

You can adjust your browser settings to refuse or limit cookies. However, some website features may not function properly if cookies are disabled.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. While no system is 100% secure, we strive to protect your data from unauthorized access, disclosure, or misuse.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us via our Contact Us page.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be posted on this page with the updated effective date.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please visit our Contact Us page.